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Go to the shopFrequently Asked Questions
Welcome to our FAQs page. Here you'll find answers to the most common questions about our products and services. If you can't find what you're looking for, please don't hesitate to contact us.
Email: info@pinkiessweeties.com
MOST ASKED
Yes, we provide free shipping on all orders over £45.
For orders under £45, a fee applies and starts from £2.99.
The charge will be shown at checkout.
Note: We only do UK postage services.
Yes, many of our sweets are halal-friendly.
Check out our entire Halal collection HERE!
We aim to dispatch all orders within 1–2 working days. Your sweeties will be delivered to your door within 2-4 workings days from ordering.
Once you place your order, you will get a notification instantly. From here, you can track the location of your parcel.
For more info, visit our shipping policy page.
Yes!
Popular items are restocked every 1st of the month, but limited editions and exclusives may not return.
We also drop brand new products on the 1st of every month.
CLICK HERE to see our 'New Releases This Month'
CLICK HERE to sign up for notifications on restocks/new drops.
At the moment, we primarily deliver within the UK and Northern Ireland.
International delivery availability will be shown at checkout if applicable.
Candy Related
We specialise in pick n' mix sweets, mystery boxes, £5 candy scoops, and exclusive themed collections, including international, trending, and limited-edition sweets you won’t find everywhere.
Yes, our Custom Pick and Mix Builder called the ‘Build-A-Mix’ is here and one of our top sellers for a reason.
You can choose whether you want your bag Halal, Vegan or normal. Then choose the size: 500g, 1kg or 1.5kg.
Then simply just double-click on the gummies you want in your bag.
If you are stuck on what to choose, we have our fan-favourite themed Pick n’ Mix Bags or Grab Bags which range from the size 250g to 1.5kg.
Yes – all sweets are freshly packed to order.
We restock regularly and never send out old or stale stock.
Mystery boxes contain a curated mix of sweets and snacks based on the theme or box size you choose.
Contents vary, which is part of the fun – no two boxes are exactly the same.
Yes, we stock halal, vegetarian, and vegan options. Where possible, products are clearly labelled – if you’re unsure, feel free to contact us before ordering.
Events/Corporate
Yes!
We offer party cones that you can customise HERE.
For more information on our party products/ event set ups, CLICK HERE.
We even have a Birthday themed Mystery Box, CLICK HERE.
Absolutely. For corporate gifting, staff treats, brand collaborations, or bulk orders, please contact us directly for pricing and lead times.
Yes, personalised options may be available depending on the order size and timing. Please get in touch before ordering to discuss your requirements.
GENERAL
Please check your tracking link first. If there’s still an issue, contact us with your order number and we’ll help you as quickly as possible.
Email us: info@pinkiessweeties.com
Some products may contain or come into contact with nuts, dairy, gluten, soy, or other allergens.
We pack in an environment that handles multiple allergens, so cross-contamination is possible.
For individual pick n' mix ingredients, CLICK HERE
All individually wrapped products have ingredients listed in their descriptions.
Yes, but adult supervision is recommended, especially for younger children due to choking risks.
If there’s an issue, please contact us within 48 hours of delivery with photos and your order number so we can resolve it quickly.
Contact us by email: info@pinkiessweeties.com
If you're not completely satisfied with your purchase, you can return it within 14 days for a full refund.
Please ensure the item is unused and in its original packaging.
To start a refund, email us at info@pinkiessweeties.com with your order number.
You can by signing up to our newsletter where we offer discounts, announce new drops and restocks. SIGN UP HERE
We also drop brand new products on the 1st of every month. CLICK HERE to see our 'New Releases This Month'.
You can also follow us on social media and sign up to our email list to be the first to hear about new drops, exclusives, and discounts.
Our unit is located in Birmingham, England.
We are solely an online-based Candy store that do UK postage services only!
